Refund and Cancellation Policy
Last updated: 19October2026
Every cake is made fresh for your chosen date, so we start buying ingredients and preparing as soon as your order is confirmed. That is why cancellations and refunds have time limits.
Cancelling an order
| When you cancel | What you get back |
|---|---|
| More than 48 hours before your pickup or delivery date | Full refund |
| Between 48 and 24 hours before | 50% refund, or full store credit |
| Less than 24 hours before, or on the day | No refund |
To cancel, contact us at [email protected] or +60 16-412 9471with your order number. Your cancellation time is when we receive your message.
Changing an order
You can ask to change the date, time session or delivery address up to 24 hours before your original date. Changes depend on availability, and a new address may change the delivery fee. We cannot change the cake itself after preparation has started.
Problems with your cake
If your cake arrives damaged or is not what you ordered, contact us within 2 hours of receiving it with photos of the cake and its box. Depending on the problem, we will offer a replacement, a partial refund or a full refund.
We cannot offer a refund for:
- personal taste preferences
- damage after handover, including a cake not refrigerated as described in our Terms
- small differences from the photos, since every cake is handmade
- a failed delivery caused by an incorrect address or an unreachable recipient the order may be re-delivered for a fee, or collected from our shop
If we have to cancel
If we cannot fulfil your order, for example because of an ingredient shortage or an emergency, we will contact you and give you a full refund, including the delivery fee.
How refunds are paid
Refunds are paid by bank transfer to the account you give us within 7–14 working days. Delivery fees are refunded only when we cancel or the cake was faulty.
Contact
[email protected]
+60 16-412 9471
10, Jalan 19/31,
Seksyen 19,
46300 Petaling Jaya,
Selangor